Contact us
There is no contact form and no chatbot — just an inbox that a person reads.
firenze@firenzeprogramacao.com.br
We usually reply within two to three business days. You are welcome to write in English or Portuguese.
What to write to us about
- A bug, a crash, or something that will not load. Tell us your device and OS version if you can, and what you were doing when it happened.
- Something is wrong with an exercise. A description that does not match the movement, or a prescription that looks unsafe. These reports are among the most useful things you can send us — please include the exercise name.
- Subscription problems. We can help you understand what happened, though billing, cancellations and refunds are handled by Google Play and the App Store, not by us — see the terms of use for how that works.
- Privacy and your data. Requests under the GDPR or the Brazilian LGPD. See the privacy policy for what we do and do not hold — which, in short, is nothing.
- Which platform you are on. The app is out on both the App Store and Google Play. Telling us which one you use, and the app version shown at the bottom of Settings, saves a round trip on nearly every question.
- Press and partnerships.
We cannot give you individual training or medical advice. We are not able to review your programme, assess an injury, judge your technique from a video, or tell you whether a given workout is safe for your circumstances. Please take those questions to a physician or a qualified coach who can actually assess you.
Who operates this site
Banana Is Fit is built and maintained by Firenze Programação, a software development company based in Brazil. Firenze Programação is the data controller for this website and for the app. More about the project on the about page.